Support

Welcome!

All of us at VinGardeValise hold customer service as a top priority. We value your business and want you to have an excellent shopping experience. Our goal is to be attentive, responsive, and thorough and to exceed your expectations. If we can do anything to improve your experience, please do not hesitate to contact our Director of Customer Relations, Angel Austin, at support@vingardevalise.com or by calling 888-974-5220.

I always enjoy receiving customer feedback, both good and bad. Feel free to contact me at dsw@vingardevalise.com.

We appreciate your business and hope that you have a great shopping experience at www.vingardevalise.com.

Diane Wax, CEO

Have a pre-sales question that’s not answered on our product pages or Warranty page? Please feel free to ask it here. Do check your spam folder if you don’t see a reply within one business day. Note, this form is for pre-sales questions only. Existing customers with support requests should click the Consumer Purchase Support tab.
Having trouble with your order? Please feel free to contact us using this form. We’re always happy to help! Our general support hours are Monday to Friday, 8AM to 5PM MST. During these hours, you can expect to receive a response within 5 business hours from one of our friendly support staff.

Are you a reseller or drop shipper who needs assistance with an order you’ve placed? Please feel free to use the form below to contact us. Our general support hours are Monday to Friday, 8AM to 5PM MST. During these hours, you can expect to receive a response within 3 hours from one of our friendly support staff.

  • Please tell us why you are requesting a refund for your order.

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ATTN CUSTOMERS: All orders placed between June 30, 2017 and July 4, 2017 will ship on July 5, 2017. VinGardeValise Grande BLUE is Now available!! **************************************************************************************************************************************************************************************************************************************************************** Dismiss