While these are uncertain and challenging times, at VinGardeValise® we are certain of two things: first, we will continue to support our consumers, VGV® dealers and Cru members without a second thought; and, second, we will optimistically look to the future when the COVID-19 pandemic is behind us.
When I began work on the VGV® suitcase more than eight years ago, I vowed to create a company that would treat its customers the way each of us — the VGV® Cru — expects to be treated: with respect, dignity and courtesy. That is part of our DNA and always will be. All of our staff remain on duty full time.
We’re committed to standing by you at this time. Here’s how:
Customer Service Team: We will continue to provide you with exceptional service via phone and email. Our Customer Service team is ready to help with your questions. Email firstname.lastname@example.org or call 1-888-974-5220, 8:30 to 5pm, CDT, Monday through Friday.
E-commerce Website: During this time, VinGardeValise.com will remain live and is currently operating without delays. We will keep all of you informed with any updates or unforeseen delays in processing.
Social Media Channels: If you need us, reach out. We’re staffed remotely to be able to respond as quickly as possible.
Moving forward, albeit slowly, we anticipate the continued opportunity to serve and support you.
We truly appreciate your patience and understanding during this unprecedented time.
Please remain safe and healthy and let us know how we can help.
Inventor & President