FAQs & Warranty

You ask, we answer.

Q: How do I register my VinGardeValise® warranty?

Submit the online warranty form, or email info@flywithwine.com with your name, email address, mailing address and suitcase serial number.

Q: How do I locate the serial number on my suitcase?

To find the serial number on your suitcase, complete the following steps on the side of the suitcase without the telescoping handle:Remove the top piece of protective foam

Un-zip and open the fabric liner
Un-buckle and open the straps
Remove the interior protective foam cover
Remove the foam wine bottle inserts
Remove the bottom protective foam layer
Carefully un-zip the bottom fabric liner

Your serial number is located on the bottom of the white sticker adhered to the interior side of the suitcase.

Q: Does the VinGardeValise® come with wine bottle inserts?

Absolutely! This is what makes the VinGardeValise® so unique. Inserts for up to 12 bottles of wine are included with the Grande; up to 8 bottles in the Petite.

Q: Are the inserts removable?

Yes! The inserts are removable. If you’re only packing a few bottles of wine, you can remove the remaining inserts and pack personal belongings.

Q: Does the VinGardeValise® hold any other types of bottles other than wine?

Yes! Additional inserts for 750ml XL, magnums, wine glasses, and spirits can be purchased at FlyWithWine.com.

Q: Do magnum inserts fit in both suitcase sizes?

Magnum, 750ml XL, and DIY inserts fit in the 8 and 12-Bottle suitcases. The wine glass inserts only fit in the Grande 12-Bottle suitcase.

Q: How many colors does the VinGardeValise® wine suitcase come in?

As of January 2018: Grande 12-Bottle: Grey, Silver, Blue | Petite 8-Bottle: Grey, Silver

Q: How much does the VinGardeValise® weigh, empty and full?

Empty, the Grande 12-Bottle suitcase weighs approximately 12.5 lbs. Filled with 12 standard 750ml bottles, it weighs approximately 43 - 50 lbs. The Petite 8-Bottle suitcase weighs approximately 10 lbs empty and approximately 30-38 lbs full.

Q: Can you take wine in and out of the country?

Generally, yes. We recommend checking with your airline and the country of origin and destination as guidelines vary.

Q: How do I reset my lock?

There is a blue tag attached to the handle of all new suitcases with instructions for setting your lock. If you no longer have that tag, please visit travelsentry.org for more information.

Q: What are delivery options to the tasting room?

Same-day delivery is available for Napa and Sonoma wineries that place orders by 3 p.m., Monday - Friday.

Exchanges

We will replace items if they are defective or damaged. If you need to exchange it for the same item, please send an email at info@flywithwine.com and send your item to 1830 Soscol Avenue, Suite C Napa, CA 94599

Returns

To be eligible for a return, your item must be in the condition in which you received it. We offer a ten-year factory warranty on the VinGardeValise®, but this does not cover damage resulting from abuse. Damage caused by airline mishandling will be handled on a case-by-case basis. The warranty does not cover the contents of the VinGardeValise® if they are lost, stolen, or damaged.

To complete your return, we require a receipt or proof of purchase. To initiate a return, please contact us at info@flywithwine.com. Do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email notification. We will then inform you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your credit card or original method of payment. There are certain situations where only partial refunds are granted (if applicable).

Late or missing refunds (if applicable)

It may take a certain number of days before your refund is officially posted. If you feel it is taking an inordinate amount of time, you may need to contact your credit card company and/or bank. If you still have not received your refund, please contact us at info@flywithwine.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, please mail to 1830 Soscol Avenue, Suite C Napa, CA 94599. You will be responsible for paying for the return shipping costs. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item. If you are exchanging your item, FlyWithWine will cover the shipping costs.